Customer Support
Maurer Rides is also sets new standards in the development of trend-setting technologies within the leisure industry.
Our focus is on the relationship with our customers. Intensive consultancing and a wide range of service offers in areas
such as: spare part management, trainings, service operations, equipment components, repair services and modifications
are very important to us. Our team is available 24/7 all year round!
Operation of
the ride
Quality
management
Communications
management
Product tracking
management
Modernization /
Sale
Purchase of
a new ride
Purchase of a new ride
- TÜV -approval
- Approval plan
- Initial spare part package
- Training
- Documentation / Machine data sheet
- Special tools
- Information signs
Operation of the ride
- Large spare part warehouse
- Fast spare part delivery
- Economical spare part shipping
- 24hour Hotline
- On-site service
- Repairs
- Modem connection
- Consulting & optimization
- Complaint management
- Bonus program
Quality management
- Improvement controlling
- Maintenance contracts
- Inspections
- Material tests (NDT)
- Expert reports
- Wear limits data’s
- ISO9001 / TÜV -certificate
- Education classes
- Factory training classes (maintenance / repairing)
- Training classes on site (maintenance / repairing / operation)
- Lectures at the AIMS seminar
- Lectures at the TÜV seminar
Communications management
- Internet
- Customer visits on site
- After- Sales- Meetings
- Trade fairs
- Newsletter / X-Press
Product tracking management
- Ascertainment of sources of danger
- Procurement of information
- Ascertainment of cost reduction
- Cooperation with government agencies
- Support in the event of damages / accidents
- Risc management
- Service Bulletins
Modernization / Sale
- New design
- Further development
- Modifications
- Retrofits
- Expert opinions on value
- Test of economic efficiency
- Market research / study
- Disassembly
- Disposal
- Sale of used rides / components
- Manufacturing of ride components
